Returns & Exchanges

At Zagob Beverage B.V., customer satisfaction is important to us. We strive to ensure that all products are delivered in excellent condition and in accordance with the agreed specifications. Due to the nature of wholesale food and beverage products, the following Returns & Exchanges Policy applies to all orders.

Damaged or Incorrect Goods

Customers must inspect all shipments immediately upon delivery. Any claims relating to damaged, defective, missing, or incorrectly supplied products must be reported to Zagob Beverage B.V. within 48 hours of receipt.

To process a claim, customers may be required to provide photographs, delivery documentation, and a detailed description of the issue.

Return Eligibility

Returns are only accepted when products are delivered damaged, defective, or incorrectly supplied by Zagob Beverage B.V. Products must remain in their original packaging and be unused unless otherwise authorized.

Non-Returnable Items

For health, safety, and quality assurance reasons, we do not accept returns of food products, beverages, confectionery items, or other perishable goods unless they are proven to be defective or supplied incorrectly.

Exchange Policy

Where a claim is approved, Zagob Beverage B.V. may, at its discretion, replace the affected products, issue a credit note, or provide a suitable resolution based on the circumstances.

Return Authorization

No products may be returned without prior written authorization from Zagob Beverage B.V. Unauthorized returns may be refused and returned to the sender at the sender’s expense.

Shipping Costs

Unless the return is the result of our error, customers are responsible for all return shipping costs, customs charges, and related transportation expenses.

Contact Us

If you have questions regarding a return, exchange, or product issue, please contact our customer service team by email or phone. We are committed to resolving any concerns quickly and professionally.